Free Returns Within 30 Days

We’re making returns easy. For purchases made on or after January 1, 2019, you can return all or part of your purchase for free within 30 days.

Some exclusions apply. See below for details on freight returns and return exclusions.

Freight Returns

Freight orders are not eligible for free returns unless Off Roading HQ was at fault. All regular freight returns are subject to a restocking fee of 20% of the purchase price.

If you are returning or exchanging an item that shipped freight for any of the reasons listed below, you will not be subject to return shipping costs or fees.

Acceptable Freight Return Exceptions

  • You placed an order over the phone and we sent you the wrong item.
  • The product you received has a manufacturer’s defect.
  • The manufacturer sent you a product different from the one you ordered.

* Remember to inspect freight orders upon delivery, and do not accept delivery if the item is damaged or not what you ordered. Refuse the order and call us right away at (920) 367-1120.

What Items are Not Eligible for Return

Some items are not eligible for return. These items include:

1. Items shipped to you via freight, such as snow plows, bumpers, and wheel-to-wheel running boards. See freight returns for more details, or give us a call to clarify at (920) 367-1120.

2. Custom-made and custom-painted products, unless Off Roading HQ is at fault. Off Roading HQ will cover all costs associated with the return of custom-made products if:

  • You placed an order over the phone and we sent you the wrong item.
  • The product you received has a manufacturer’s defect.
  • The manufacturer sent you a product different to the one you ordered.

3. Items with visible wear and tear.
4. Items that have been installed, modified, drilled, or cut.
5. Items outside of the manufacturer’s warranty.
6. Gift cards.
7. Items with the “non-returnable” logo.

Returns After 30 Days

Need to return something that was delivered more than 30 days ago? It’ll be subject to manufacturer approval, plus a 20% restocking fee if the manufacturer will accept it. Give us a call at (920) 367-1120 and we’ll help get the process started.

Common Reasons for Return

  • Defective Product
    We handle hundreds of thousands of items, and sometimes things go wrong. If an item arrives to you defective, let us know and we’ll make it right.
  • Damaged Product
    Items ship out all the time, and sometimes accidents happen. Though rare, sometimes items can arrive to you with damaged packaging. Let us know right away if this occurs so that we can make it right.
  • Incorrect Product
    Incorrect orders happen, we understand. If you receive an incorrect order or if we guaranteed fitment over the phone or chat and the product does not fit your truck, give us a call. Sometimes it’s a simple fix, and if not we’ll get the return process started. Either way, we’ll make it right.
  • Lost Package
    Processing time differs from order to order, but shipping is always on us. If your package tracking information says delivered but you haven’t received it yet, let us know. We’ll get in touch with the shipper and track it down. If we can’t find it, we’ll ship a new product and handle the claim.
    First, double check the package isn’t hidden or with a neighbor or roommate for safe keeping. If it’s still lost, let us know so we can file a claim. We’ll process your replacement and handle the details so you can rest easy.
  • Don’t Like It
    Has your item has arrived but it doesn’t look the way you envisioned it? We completely understand and want you to be happy with the products you’re putting on your truck. Give us a call, and we’ll get a return started.

Warranty Claim

1. Call Customer Service at (920) 367-1120

We’ll ask you about the issue and the part and order numbers of the defective item. Pictures are helpful too, so we may ask you to email us some.

2. Confirmation

We’ll confirm the purchase date and determine if the item is still under warranty. If so, we’ll send the necessary information to the manufacturer.

3. Processing Warranty

If the manufacturer determines the product can be returned, we’ll get in touch with you. You’ll need to repackage the item in a sturdy carton — this can be the same initial shipping package — and seal it with packing tape.